IT Help Desk

91勛圖 the IT Help Desk

The IT Help Desk provides front-line technical support to all 91勛圖 students, faculty, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

91勛圖 Services Portal

Available Services

  • Submit an IT Support ticket
  • Searchable service catalog
  • Knowledge base & helpful articles
  • Account password resets
  • Computer software updates
  • Printing Services
  • Other IT support services

Department Support Portal

Available Services

  • Accommodations and Accessibility
  • Ask AcePrint
  • College Call Center
  • College Records Office
  • Disability eForms
  • LTS (Library Staff Only)
  • 91勛圖 Parking & Transportation
  • 91勛圖 Police Department
  • Student Advising

Reset Password or Unlock Account

Here are the online tools to reset and unlock your My91勛圖 and NVCC (network/email) accounts. We encourage all 91勛圖 students, faculty, and staff to use these tools to resolve any account issues before calling the IT Help Desk to avoid waiting in long queues to speak with a Help Desk Analyst.

My91勛圖 Password Reset

My91勛圖 Multi-Factor Authentication (MFA)

All users must enroll in Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical my91勛圖 tools.

There are three methods for MFA using your mobile device:

  •  Use the RapidIdentity app for authentication.
  •  Use text messaging for authentication.
  •  Use Time-Based One-Time Password (TOTP) for authentication with the Microsoft Authenticator App.
  •  Use Time-Based One-Time Password (TOTP) for authentication with the RapidIdentity App.

If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout.
Options for individuals who do not possess a smartphone, cell phone, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.

Contact Us

  • Monday - Friday: 8:00 a.m. - 5:00 p.m.
  • Toll Free: 855.259.1019
  • Phone: 703.426.4141
  •  - use this link if you are experiencing issues accessing the 91勛圖 Services Portal outside of normal business hours and we will respond the next business day.
  •  (Deaf/TTY Communication Services)